Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post) or courier companies Go Logistics and TOLL. Shipping costs are influenced by the size and weight of the product and your location. We reserve the right to advise on additional shipping costs on heavier items. This will be advised when your order comes through. On smaller items, the cost will be included in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Click and Collect Policy

If you choose to collect your items, we will endeavour to store your purchase for no longer than fourteen (14) days from the time of purchase. If storage is required for more than fourteen (14) days, then a storage fee applies. All items need to be signed for on pick up with a copy of your tax invoice. For a hassle free collection, we require forty eight (48) hours notice to prepare your purchase for collection.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy. Refunds are not provided on an incorrect choice. If you choose to return an item, a re-stocking fee of 20% (plus GST) of the price shown on the invoice. The customer is responsible for freight charges when returning items. A credit will be raised for the cost of the item, less the re-stocking fee and freight charges.

For faulty products, merchants offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavor to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
• Your full name
• Your order & invoice number
• Reason why you are returning the product
• Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

All transactions are processed in AUD.

Security
When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@renoexchange.com.au.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .